Shipping policy

At Hidden Chapters Company, we strive to deliver your surprise boxes quickly and safely so you can enjoy the excitement without delay.

1. Shipping Schedule

  • Subscription Boxes: Orders are processed according to the subscription timeline. For example, purchases made March 1 – March 30 will be fulfilled April 1 – April 4. The next recurring payment will occur May 1.

  • One-Time Purchases: One-time orders follow the same shipping schedule as subscription boxes but are charged once at the time of purchase.

2. Shipping Costs

Shipping fees are calculated at checkout and may vary based on your location.

3. Delivery

  • Shipping times may vary depending on your location and carrier.

  • We are not responsible for delays caused by the carrier.

4. Address Accuracy

Please ensure your shipping address is correct at checkout. We cannot be responsible for lost or misdelivered packages due to incorrect addresses.

5. Damaged or Lost Items

If your box arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue. We will provide a replacement for the affected item(s) only.

6. Customer Support

For any questions about your order or shipping, reach out to us at:
Email: hiddenchapterscompany@gmail.com